What is airtel Mobile Phone Backup?

• airtel Mobile Phone Backup is a service that safeguards all data of your mobile phone including Contacts, Calendar, SMS, Photos, Videos and Music. The airtel Mobile Phone Backup service copies your mobile phone’s data in a secure manner to airtel’s secure Mobile Phone Backup system, and also enables you to restore the saved data on your phone (New / Existing) whenever you change your phone or in case you lose the data accidentally.

What are the features available on airtel Mobile Phone Backup service?

• airtel Mobile Phone Backup service enables you to:  Easily & quickly backup all your mobile data  View, manage and edit all your data through secure internet website  Copy/Restore all your saved/backed-up data to your phone (New or Existing)

What kind of data can be saved using airtel Mobile Phone Backup service?

• You can save the following categories of data depending on your phone model:  Contacts List  Photos  Videos  Music  Events & Tasks  SMS

Can I use airtel Mobile Phone Backup service from any airtel connection, be it pre-paid or
post-paid?

• Yes you can use airtel Mobile Phone Backup service from your pre-paid as well as your post-paid connection.

What are the subscription charges?

• The charges are Rs.30 per month, on 30 day renewable basis.This will reflect on the Post Paid bill in the same way as any download is billed using CBS

Can I use any phone handset to save/backup my data?

• Yes you can use any mobile phone to save/backup your data. Your phone handset model will be categorized in either of the following two categories:  GPRS capability phones - If you have GPRS phones you can save all your Contacts List, SMS, Photos, Videos and Music. You will use Rich client (Backup Option) or Native SyncML (Synchronize) options for using the airtel Mobile Phone Backup service. (For details, refer to FAQ No. 7)

How do I know if my mobile phone is GPRS enabled or not?

• The airtel Mobile Phone Backup system automatically detects your handset’s capability of being GPRS enabled or not and accordingly sends you the appropriate message and settings to your mobile phone handset.

What is GPRS?

• GPRS stands for General Packet Radio Service. It is an enhancement to the GSM mobile communications system, which allows internet browsing on a mobile phone as well as connecting to data services. For airtel, GPRS is available as ‘airtel Live’

If my mobile phone has GPRS capability how do I get GPRS activated on my mobile phone?

• airtel Mobile Phone Backup works on basic GPRS called ‘airtel Live’ which is a free service from airtel. To activate ‘airtel Live’ on your mobile phone you can SMS ‘ACT LIVE’ / ‘ALIVE’ to 121 or you can call the Customer Care at 121 to get ‘airtel Live’ activated. Once ‘airtel Live’ is activated, please select ‘airtel Live’ as the default access point.airtel Live services will be active after 24 hours of the SMS being received at 121. Once the service is provisioned, customer needs to send an SMS ‘ALL’ to 52567 to receive settings for airtel Live. The customer needs to save the settings and then will be able to use airtel Live. airtelfun.com is the airtel Live APN and that needs to be set as the default access point.

How can I register to airtel Mobile Phone Backup service using my GPRS capability phone?

• To start, ensure that you have GPRS, ‘airtel Live’ enabled on your phone. Once GPRS is activated by following steps given in FAQ No. 9, you can register to the airtel Mobile Phone Backup service by any one of the following 3 methods: Backup service by any one of the following 3 methods:  Send SMS ‘BACKUP’ to 57057 (Toll-free). (For details, proceed to FAQ No. 11)  Open your mobile phone's web browser, type http://10.5.0.11/airtelwap and access the WAP  Portal. (For details, proceed to FAQ No. 12)  Call 121, customer care will guide the customer to send SMS ‘Backup’ to 57057 to activate the service.  Open the web browser with http://mb.airtel.inand click on “Register Now!”  Dial *646*678# to subscribe via USSD.  For further assistance on the service, please select the GPRS tech support option in the IVR.

How do I download and install the airtel Mobile Phone Backup application on my GPRS phone?

• Once you receive the SMS confirming your registration, you will receive an SMS containing a link. Then follow these steps:  Open the SMS and select / click on the link in the SMS.  This will redirect you to the WAP page where you need to accept Terms and Conditions and download the application.  The phone will prompt you to ‘install’ the application on your mobile phone  You need to select ‘Yes’ to install the application on your mobile phone  Once installed, airtel Mobile Phone Backup icon will appear in your 'Phone Menu' or 'Games Folder' or 'Application Folder' depending on your phone model  You will also receive a SMS with the Internet URL link of your Phone Backup account, the Account User ID, which is your phone number in 91xxxxxxxxxx format and the password for Web-login. (For details, refer to FAQ No. 31)

How do I download and install the airtel Mobile Phone Backup application by directly accessing the WAP Portal from my GPRS phone?

• If you have directly accessed the WAP Portal by typing http://10.5.0.11/airtelwapon your phone’s web browser, then you will be prompted to download the application directly on to your mobile phone and installation will happen automatically. Once installed, airtel Phone Backup icon will appear in your 'Phone Menu' or 'Games Folder' or 'Application Folder' depending on your phone model.

Will the airtel Mobile Phone Backup application be downloaded on all GPRS phones?

• No, all GPRS enabled phones do not support auto-download of the airtel Mobile Phone Backup application. Only if it is a JAVA or Symbian phone handset, the airtel Phone Backup application will be directly downloaded to your mobile phone. To know what type is your handset call customer care 121. If your phone is a JAVA or Symbian phone handset then please proceed to FAQ No. 14.In case your phone is not a JAVA or Symbian phone handset, then you will be sent appropriate SMS with settings for using the mobile phone’s inbuilt SyncML (Synchronize) option to connect to airtel Phone Backup service. (For details, refer to FAQ No.19)

How do I launch airtel Mobile Phone Backup application on my GPRS (JAVA & Symbian)phone?

• Open the folder in which the airtel Mobile Phone Backup application has been saved and click on the airtel Phone Backup icon to launch it. Once launched the airtel Mobile Phone Backup shows a home screen with options like Backup, Schedule, Restore and Settings.

Are there any other settings that I need to change before using airtel Mobile Phone Backup from my GPRS (JAVA or Symbian) phone?

• Yes, you have to ensure that following settings are done for JAVA or Symbian phone handsets as case may be, before attempting to use airtel Mobile Phone Backup service. To know what is your mobile handset type (JAVA or Symbian) call customer care 121 For JAVA phones change settings in below-mentioned to ‘Always Allowed’:: i) Phone Backup > Options > App. Access >Communication > Network Access ii) Phone Backup > Options > App. Access >Communication > Connectivity iii) Phone Backup > Options > App. Access >Auto-start iv) Phone Backup > Options > App. Access > Data Access > Add and edit data v) Phone Backup > Options > App. Access > Data Access > Read user data

How do I save/backup my mobile phone’s data using my GPRS (JAVA or Symbian)Phone?

• Once you have done the settings mentioned in FAQ No. 15 as per JAVA or Symbian phone type, and then click on Backup. On the screen you will get option of selecting the data to save/backup. You will see Contacts, Events, Tasks, Photos, Videos and Music. You can select the data type that you want to save/backup and click backup to initiate backup process. The application will show you when the selected data has been successfully and securely saved/backed-up on to the airtel Mobile Phone Backup web-server.

How can I restore my data from airtel Mobile Phone Backup Web-server using my GPRS (JAVA or Symbian) phone?

• You can click open the airtel Phone Backup icon to launch the application as explained in FAQ No. 14. On the screen you will see options of Backup, Schedule, Restore and Settings. Then click on Restore function on the screen. On the screen you will get option to select which data to restore on to your phone. You will see Contacts, Events, Tasks, Photos, Videos and Music etc depending on the phone model. You can select the data type that you want to restore and click restore to initiate restore process. The application will prompt you to enter your Password . The application will show you when the selected data has been successfully and securely restored on to your mobile phone.

Can I schedule automatic backup of my GPRS (JAVA or Symbian) phone's data?

• Yes you surely can. You can click on the airtel Phone Backup icon to launch the application as explained in FAQ No. 14. On the screen you will see options of Backup, Schedule, Restore and Settings. The Schedule option when clicked will show you options of Daily, Weekly, Monthly and keeping the schedule option as ‘OFF’. You can select desired timing and also the desired content that you want to save/backup during the scheduled time. (By default the Schedule option is kept as ‘OFF’ i.e. feature is disabled)

How will I use a GPRS phone supporting SyncML option to launch the airtel Mobile Phone Backup service?

• When the user clicks on the wap linkhttp://10.5.0.11/Airtelwap, it displays the wap page with the option to send the sync settings to that user. User gets a message with username and password, another message with the link of airtel Phone Backup instruction page. And then an SMS with sync settings which it needs to save into the mobile phone. A new sync profile with Phone Backup is created. Now the user needs to go to options and select Synchronize. This starts the synchronization between the phone and backup server. In few of the handsets automatic sync settings are not saved. For that we need to create the sync profile manually. When a user select Motorola V3i on web. The message displayed on the web page isThis phone doesn’t support automatic setup. The next step will walk you through what to do to configure it manually.Click on the button below to go to the next step.On the next page, user will get settings of how to create manual sync profileAfter saving all the above settings user can start sync process on his/her mobile.

How will I save/backup my phone data using a GPRS (SyncML) phone?

• After creating or saving sync profile go to options and select synchronize. This will start synchronization between mobile and phone backup server. The process checks the difference between the phone data and the server data and synchronizes the unavailable data. Through Synchronization backup and restore completes in a single process.

How will I restore data from the airtel Mobile Phone Backup Web-server using a GPRS (SyncML) phone?

• In GPRS (SyncML) phone while synchronization backup and restore completes in a single process. It means both the data will get available at both the server and phone ends.

How can I schedule an automatic backup from my GPRS (SyncML) phone?

• In GPRS (SyncML) process scheduling is not possible as it is not supported by any phone.

What if my GPRS connectivity breaks at any point while doing Backup or Restorefunctions?

• If the GPRS connectivity breaks at anytime during backup or restore functions then appropriate error message of ‘Network Connection Failed’ will be shown and you will be prompted to ‘Try again’.In case you exited airtel Phone Backup application without retrying, then the next time that you click on the airtel Phone Backup application, it will automatically show you a message asking you to either resume the earlier transaction or do it later or suspend the transaction permanently. Based on your choice the application will proceed.

What if I receive a call or SMS while doing backup or restore functions?

• If you receive a call or SMS while doing backup or restore functions the backup/restore process is kept on hold temporarily and resumes as soon as the call is completed. However if the call takes too long to complete then an error message ‘Network Connection Failed’ is displayed and you will be prompted to ‘Try again’. Remaining steps are same as given above in FAQ No. 23.

Can I use the airtel Mobile Phone Backup service if I do not have a GPRS capability Phone?

• No, currently airtel Mobile Phone Backup supports GPRS enabled handsets only. To know about this please call customer care 121

How can I subscribe to the airtel Mobile Phone Backup service if I do not have a GPRScapability Phone?

• airtel Mobile Phone Backup does not support Non-GPRS phones. To know about this please call customer care 121

What happens after you get subscribed?

• Once you receive the SMS confirming your subscription, you will receive SMS Dear Subscriber, you have been activated on airtel Phone Backup Service. You can access your web account by visiting URL http://mb.airtel.in with your username ------- and password -----.

How will I save/backup my phone's data using SMS?

• You can use following two methods to save/backup your phone contacts to the airtel Mobile Phone Backup Web-server:  Send your contacts as Business Cards to 57057 (Toll-free)  You can send SMS in format ‘ADD Name1 Phone1, Name2 Phone2,…’ to 57057 (Toll-free)

How can the user restore the data to his phone?

• You can use following two methods to restore the saved/backed-up data to your phone:  You can restore all the backed up data on to your phone by sending SMS with keyword 'RESTORE' to 57057 (Toll-free)  Individual contacts can be restored by sending SMS with keyword 'GET Name1, Name2,…' to 57057 (Toll-free)

Can I view the data which I saved/backed-up using either my GPRS or non-GPRS phone on to the airtel Mobile Phone Backup Web-server?

• Yes, you can access and manage your airtel Mobile Phone Backup service account using this link on from the internethttp://mb.airtel.in/

What will be my airtel Mobile Phone Backup account's Web-login User ID and Password?

• Your phone backup Account User ID will by default be your phone number in 91xxxxxxxxxx format while the initial password is auto-generated by the airtel Mobile Phone Backup Web-server and sent as SMS to you.

How do I change my Phone backup account password?

• Whenever you first log-on to your airtel Mobile Phone Backup account from the internet, using the internet URL link given in FAQ No. 30, this internet account will force you to change the password. You can also change your password after logging into the web account from “Your account” tab.

What if I forget the password to my airtel Mobile Phone Backup Web-server account?

• You can retrieve the password from web interface using forgot password option. The password will be sent by SMS to your mobile phone.

Why can't I save/backup or restore after changing my password on Phone Backup Web server account?

• You can't use any function of the airtel Mobile Phone Backup service after you have changed your password from the Web-login of the Phone backup account, unless you change the password on your phone also. So please ensure that the password must be changed in both the locations, i.e. Web-account as well as on the mobile phone itself.

What features are available on the airtel Mobile Phone Backup web-server account?

• This will make available your data over the web and you can access or use it when your mobile phone is not available with you. You can completely manage your saved/backed-up data using the phone backup internet account. You can add, delete, edit/modify following:  Contacts  Events & Tasks  Photos  Videos  SMS Once these changes are made then you can restore or sync your phone and you will get the updated data from the Mobile Phone Backup service. Even with Web login user can able to send sync settings for their mobile phone.

What happens if I lose my phone or if I change my mobile handset/device?

• If you lose your phone do not panic, simply perform a Change Handset/Device action as given below. Similarly in case you buy a new handset/change handset but are using your old SIM (Old Mobile No.), follow the registration and download procedure as mentioned in FAQ No. 10 or FAQ No. 26 as per the GPRS capability of the new mobile handset/device. When you send SMS with keyword ‘BACKUP’ to 57057 (Toll-free) you will receive a ‘Welcome Back’ message with requisite settings. You can also change your mobile handset/device using the Phone Backup account from the internet.

How can I unsubscribe and deactivate the airtel Mobile Phone Backup service?

• You can unsubscribe/deactivate the airtel Mobile Phone Backup service by:  Sending a SMS with keyword 'UNSUB' to 57057 (Toll-free) and then sending a confirmation keyword Yes to 57057 after being asked to do so.  You can call the Customer Care at 121 and get the service deactivated.  Your data will be kept on airtel Mobile Phone Backup secure server for 60 days from the day of deactivation.

Where can I get more Help if required?

• You can request more Help for using the airtel Mobile Phone Backup service by calling 121 and selecting the GPRS Tech helpdesk option in the IVR. For South circles, please ask for a GPRS Tech support agent for further assistance.

What are the handsets which support the Mobile Phone Backup GPRS client?

• Please click here for handset compatibility

I am unable to access the airtel Mobile Phone Backup service. What all settings should I
on the mobile handset?

• 1. GPRS (JAVA & Symbian) Rich Client Users: • Check the Subscription Status, whether Active, or Deactivated • Check whether your GPRS service, ‘airtel Live’ is working properly or not • Check for the Client Settings Check whether the username and password for both the web login and handset are the same and are entered in the handset. 2. SyncML Users: • Check the Subscription Status, whether Active, or Deactivated • Check whether your phone’s GPRS service, ‘airtel Live’ is working properly or not. • Check for the Sync ML Settings

How is my subscription renewed?

• When your subscription period of one month gets over the airtel Mobile Phone Backup system checks for the pre-paid balance in the your Mobile Account and on receipt of subscription fee extends the subscription for a period of one month. If there are issues of insufficient balance in your mobile’s pre-paid account then the system keeps trying for next three days. During this period your Phone Backup account will be suspended. After three days if subscription confirmation is not received by the airtel Mobile Phone Backup due to insufficient balance the service gets deactivated automatically.In case you have a post-paid mobile connection, then automatically on expiry of a month’s time after subscription date, the airtel Mobile Phone Backup service is renewed.